Whether you’re a manager, a CEO, or a regular employee, it’s vitally important to develop quality communication skills in your workplace. A business is certainly going to be more successful if the people working there feel they can clearly communicate with one another and are actually heard. You might be an entry-level employee, but you can still practice these communication tips to enhance your own skills and how you interact with those around you.
The first step to take for better communication is to establish trust, no matter what level of the company you work at. Prove yourself to be someone who’s trustworthy; avoid getting involved in office drama and gossip. If someone confides in you, do not say something to someone else, even if you think it’s innocent.
Keep an open door policy
If you’re in a management position, establish an open door policy for all employees. Set specific office hours and let them know those are times anyone can come speak with you about what’s on your mind. Even if you’re not in a management position, be open to others coming to speak to you.
Ask for anonymous feedback
This tip is especially important if you hold any kind of management position, but any employees can utilize this option. Asking your supervisor for feedback is always good, but anonymous feedback can benefit everyone, especially management. Giving employees the opportunity to speak openly about how they feel can help you get great insight into the mood at your organization.
Practice actively listening
The worst mistake you could make is to give someone the impression that you do not really care about what they have to say or aren’t really listening. Practice your active listening skills; maintain eye contact, respond when appropriate, etc. Showing others you value what they’re saying enhances communication immensely.
Work on how you speak
Remaining conscious of how you’re speaking is also important when it comes to improving communication where you work. Be aware of your tone and how it comes across as well as your facial expressions. Think about what you’re saying as well; avoid saying something that could upset someone else and use clear language.
Make sure you follow-up
Finally, be sure to follow-up after the conversation. Just talking to someone about something is sometimes what they want and can be helpful, but in the workplace, it’s often important to follow-up with who you were speaking to. Whether it’s simply asking how they are or taking steps to implement changes they want to see, it’s important for your actions after conversations to reflect your dedication to open communication.